somaiya.edu
Speaker Sessions
Session on Service Marketing in Action: Turning Customer Experience into Business Success
Start Date
1st October 2026
End Date
1st October 2026
Time
08 : 00 AM
Audience Type
Students
Location
Vidyavihar - Mumbai
Institution(s)
Dr. Shantilal K Somaiya School of Commerce and Business Studies
Event Details
Session on Service Marketing in Action: Turning Customer Experience into Business Success
We are delighted to welcome Mr. Kush Kapoor, CEO & Director, Roseate Hotels & Resorts, as our distinguished guest speaker.
With over 28 years of rich hospitality experience, Mr. Kapoor is a graduate of IHM Hyderabad who began his career at the operational level and went on to hold leadership positions with renowned hospitality groups including Oberoi, Taj and The Leela. In 2016, he launched Roseate Hotels & Resorts in India, contributing to the growth of the brand as a prominent name in luxury hospitality.
An award-winning hospitality professional, Mr. Kapoor brings extensive expertise in Hospitality Management, Customer Experience, Innovation, Sustainability and Technology.
We look forward to an insightful and enriching interaction, as our students gain valuable perspectives from his remarkable industry journey and leadership experience.
